The problem with many organizations is that they've lost sight of their customers. While companies may claim that they're customer-focused, their day-to-day thinking and behavioral patterns contradict basic customer relations and servicing tenets. Seriously, how many executives/senior leaders walk into their companies each and every day with one glaringly obvious and unrelenting mission emblazoned in their thoughts and actions...

Today I must do absolutely everything in my power to win my customers' hearts and minds!